Refund Policy - SuperNova Logic

Refund Policy

Last Updated: January 28, 2026

7-Day Money-Back Guarantee

At NeverlandJS, LLC ("SuperNova Logic"), we stand behind our infrastructure. We offer a 7-Day Money-Back Guarantee on the first billing cycle of any new paid subscription.

We offer a full refund within 7 days of initial purchase if our infrastructure services do not meet the technical specifications or uptime commitments. If you are not completely satisfied with our performance, latency, or reliability within the first 7 days of your initial purchase, you may request a full refund.

To request a refund, please contact us at [email protected] with your account email and transaction ID. Your refund will be processed to the original payment method within 5-10 business days. To comply with anti-money laundering (AML) regulations, all refunds will be issued only to the original payment method used at the time of purchase.

Cancellation Policy

After the initial 7-day period, all subscriptions are non-refundable. However, you can cancel your subscription at any time to prevent future billing. Upon cancellation, you will retain access to your plan features until the end of the current billing cycle.

Mandatory Dispute Resolution

You agree that before initiating any chargeback, dispute, or claim with your bank, credit card issuer, or payment provider, you MUST contact us at [email protected] and allow us at least 72 hours to address and resolve the issue. We provide priority technical resolution for billing disputes to ensure fairness.

Exceptions

We reserve the right to refuse refunds in cases of:

  • Violation of our Terms of Service (e.g., fraudulent activity, abuse of the API).
  • Accounts that have exceeded 1TB of data transfer during the trial period.
  • Overage and Usage Fees: Refund requests do not apply to overage charges or additional resource consumption fees incurred beyond the base subscription plan.
  • Chargeback Abuse: Any fraudulent chargeback attempts will lead to immediate service termination and blacklisting of the account.

Contact Us

If you have any questions regarding this policy, please contact our billing team:

NeverlandJS, LLC
Email: [email protected]