Privacy Policy

This Privacy Policy describes how NeverlandJS, LLC ("us", "we", or "our") collects, uses, and discloses your information when you use our service, SuperNova Status (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the information necessary to provide and improve our Service. This includes:

• Personal Information: When you register for an account, we ask for your email address to create and manage your account.
• Account Information: We store details related to your subscription plan and billing status.
• Monitoring Data: We collect and store the website URLs and API endpoints you submit to the Service for the purpose of performing uptime checks.

2. How We Use Your Information

We use the collected information for the following specific purposes:

• To provide and maintain the Service, including monitoring your specified endpoints.
• To manage your account, including registration and authentication.
• To communicate with you regarding billing, subscription updates, and critical service alerts.
• To provide customer support and respond to your inquiries.

3. Cookies and Tracking Technologies

We use cookies solely for the operation of the Service. We use session cookies to keep you logged in and remember your preferences. We do not use cookies for third-party advertising or marketing tracking purposes.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. We do not share your information with third parties except in the following limited circumstances:

• Service Providers: We may employ third-party companies to facilitate our Service (e.g., payment processing), strictly to perform tasks on our behalf and obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access the personal information we hold about you. You may also request that we correct or delete your personal information. If you wish to exercise these rights, please contact us at [email protected].

7. Data Retention

We retain monitoring and account data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you cancel your subscription, we may retain certain records as required by law or for legitimate business purposes.

8. Account Deletion

You may request account deletion by contacting Support at [email protected]. We may retain certain records as required by law.

9. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]